Cancellation Policy

We understand that unexpected situations may arise, and cancellations are sometimes unavoidable. If you need to cancel your booking, please contact us as soon as possible to discuss your circumstances. While our cancellation policy outlines the applicable fees, we encourage you to reach out—your situation matters to us.

General Terms of Cancellation

  1. Rescheduling Option:
    • If sufficient notice is provided, you may reschedule your booking to another available date, subject to availability.

Cancellation Policy for Services Under £315

  • Cancellations Made 48+ Hours Before the Scheduled Date:
    • A cancellation fee of £150 will be charged. The remaining balance will be refunded.
  • Cancellations Made Within 48 Hours of the Scheduled Date or No-Shows:
    • Bookings cancelled within 48 hours of the reserved time or in the event of a no-show are non-refundable.

Cancellation Policy for Services Over £315

  • Cancellations Made 48+ Hours Before the Scheduled Date:
    • A cancellation fee equal to 33.33% of the booking total (with a minimum of £150) will be applied. The remaining balance will be refunded.
  • Cancellations Made Within 48 Hours of the Scheduled Date or No-Shows:
    • Bookings cancelled within the 48-hour window or no-shows are non-refundable.

Important Information

  • The 48-hour notice period is calculated based on GMT (UK Time) prior to the reserved time.

We strive to provide flexibility where possible, and we appreciate your understanding of our cancellation terms.